215 Mushroom Blvd, Bldg 18
Rochester NY 14623
15:07 18 Dec 17
Great Customer Service. Nathan was on time, polite and professional. Since replacing the batteries took very little time he also lubricated the chain and tightened the folding seat for the same price. I will use him again.
21:02 21 Dec 17
We had a wonderful experience with Mission Access! They installed a black aluminum ramp this summer to make our home more accessible for friends and family who are elderly or have physical challenges. We are very pleased with the quality of the ramp & the purchasing & installation experiences! Nathan, our contact at Mission Access, was friendly, thorough, and prompt, & provided an excellent customer experience. We would highly recommend Mission Access for anyone who is looking for great customer service & a great product!
02:02 12 Jan 18
We appreciated working with Mission Access very much to get their help in installing a wheelchair ramp for my dad at my parents house in Ithaca, NY. Because the need came up suddenly, Nathan and Derek were able to get us in the schedule quickly, visit to size up the ramp that would be needed, and have it custom made and delivered. I appreciated that we had the option to rent rather than buy the unit, and when our use was finished they promptly removed it. Most of all, this project came up at a difficult time for our family as my dad had fallen into poor health, and what really came across was Nathan's compassion and caring.
22:07 06 Feb 18
Bought a Bruno exterior stair lift last summer. It's great , works in the worst snows.I needed it by a particular date. I think it was within 2 weeks and Nathan got it installed in time for the appointment. I was very pleased with Nathan's knowledge of his product and the timelyness of the installation.
01:52 05 Mar 18
They went above and beyond to get the ramp in quickly. It works great and the snow is easily removed. I thank Nathan for all of his efforts!
11:47 10 Apr 18
My brother has Cerebral Palsy and is confined to a wheelchair. Mission Access helped turn his home into a Smart Home so he can have easier access to a number of things in his home. Jonathan and Mission Access listened to him and treated him with respect and care. Forever grateful.
20:40 19 Apr 18
Nathan was great to deal with when we ordered two stairs. He was very responsive, always respectful and overall a true professional. We were treated very well by him and his coworker Bruce. My family is very pleased. Such professionalism gives us much comfort.
01:29 12 May 18
The People @ Mission Acsess are Awsome! They took the time to listen and teach me about the technology in my home. I am confined to a wheelchair so the tech stuff has been a great help around the house. I am great full for the caring approach Johnathan and his team took with me, and am excited to continue with them in the future! They have made my life a lot easier! Highly Recommend!❤️❤️
21:00 01 Jun 18
What a great experience we had with a reliable company!! We were in an urgent situation to get my family member's home accessible with two stairlifts. I contacted Jonathan Walters at Mission Access and was able to receive an assessment, quote and installation quickly. This was the only way she would be able to stay in her own home safely, which was very important to her, but as a Registered Nurse, even more important to me. Derrick did our installation and was polite, professional, and knowledgeable, he did a fantastic job and it works seamlessly . I highly recommend Mission Access to anyone in need of a safe solution, to keep family members in their own home.